Without me to hassle them, naturally they didn't take care of it while we were vagabonding around the world. Upon our return, I wrote the company (online) and...never heard a peep.
Finally, I typed "Wacom France telephone" in Google to get a "real" number and not some outsourced service. I got a very charming man who fixed my problem in 5 minutes flat. 5! Minutes! After 7 months of waiting.
So now I am going to be able to play. At last.
Er, well, after this weekend. Got to go to Sancerre earlier than planned to look at an apartment to rent. But play I will...soon.